Diamond Self-Exclusion
Take control of your gaming journey with the self-exclusion feature on Diamond App. This guide explains how it works, how to apply and what to expect.
What is Diamond Self-Exclusion?
Diamond Self-Exclusion is a voluntary player-protection feature available to all registered users of the Diamond App in Bangladesh. It allows you to temporarily restrict access to your own account for a specified period, during which you will be unable to log in, place bets, or make deposits.
The purpose of this tool is to support responsible gaming by giving you time and space to manage your behaviour. Self-exclusion is a well-recognised practice endorsed by international responsible gaming organisations.
- Voluntary and free of charge
- Immediate effect once confirmed
- Confidential processing
- Protects your account from impulsive decisions
How Diamond Self-Exclusion Works
The self-exclusion process is designed to be simple, secure and fast. Follow these three steps to set up your exclusion.
Contact Support
Reach out to our customer support team via email, phone, or in-app chat. A trained agent will guide you through the process in Bengali or English.
Verify Identity
For your security, we will verify your account details and confirm your identity before processing any self-exclusion request.
Choose Duration
Select your preferred exclusion period from the available options. Your request is final once confirmed.
Available Self-Exclusion Periods
Choose the period that best suits your needs. All periods are final and cannot be shortened.
| Option | Duration | Activation | Renewal |
|---|---|---|---|
| Cooling-Off Period | 6 months | Immediate | Automatic end |
| Standard Exclusion | 1 year | Immediate | Requires new request |
| Extended Exclusion | 2 years | Immediate | Requires new request |
| Long-Term Exclusion | 5 years | Immediate | Requires new request |
| Permanent Exclusion | Lifetime | Immediate | N/A |
Note: If you have a positive account balance at the time of self-exclusion, it will be held in your account and can be recovered after the exclusion period ends. Contact support for details.
How to Apply for Diamond Self-Exclusion
- Open the Diamond App and go to the Responsible Gaming section, or contact support directly.
- Request the self-exclusion form from your support agent.
- Fill in your account details and choose your preferred exclusion period.
- Confirm your identity with the security verification steps.
- Receive a confirmation SMS and email within 15 minutes.
Important Links
Before applying, please review our policies and support pages for complete information.
Frequently Asked Questions
Common questions about Diamond Self-Exclusion.
International Support Resources
If you need additional help, these organisations provide free and confidential support for players worldwide.
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Need Help?
Our responsible gaming support team is available 24/7 to assist you.